Responsibility

Transportation of guests and baggage on Cunard are governed by the Cunard Passage Contract, a copy of which will be included with your preliminary documents or upon request. The Passage Contract represents theentire agreement between Cunard and the guest. It is important that you carefully read the entire Passage Contract, as it sets out the rights and responsibilities of Cunard and the guest. Cunard shall have the right to cancel or alter in anyway any scheduled sailing or itinerary which, in its sole judgment and discretion, is justified for any reason and to do so without liability for damage or for any loss to guests. Cunard also reserves the right, in the event of a full-ship charter or for any other reason, to cancel reservations and bookings whether or not a deposit or full payment has been received. In such an event, Cunard’s only liability will be to refund to guests the amount it has received. The guest is responsible for arriving at the respective ports on time for embarkation and for joining the vessel at its next port of call, if for any reason, a scheduled sailing is missed. Cunard reserves the right to refuse or discontinue passage to anyone when in Cunard’s sole judgment, it would be considered a risk to the guest’s own safety, well-being and health or a risk to the safety, well-being, comfort and enjoyment of any other guest or crewmember.

 

Deposits

A 10% deposit is required within seven days of reservation or sooner, as specified by Cunard. Staterooms are subject to cancellation if required deposit amount is not received within the specified option period.

Balance of Payment

Full payment for all voyages must be received by Cunard no later than 90 days prior to sailing. All reservations are subject to cancellation if payments are not received by the due date, and are guaranteed only when paid in full at 90 days prior to sailing. Reservations made within 90 days of sailing require full payment within three days of the reservation or sooner, as specified by Cunard.

Luggage and Valuables

Though we take reasonable care in the handling of luggage, Cunard™s responsibility for lost, damaged or misplaced baggage and other personal property is limited by the Passage Contract. Cunard Line is not responsible for camera equipment, laptops, cash or other similarly fragile and valuable items contained in checked or unchecked luggage. These items, as well as medications and prescriptions, should be carried on and off the ships by the guests themselves. Safe-deposit boxes or in-room safes are available free of charge onboard. For your safety, all guests and all baggage must pass a security checkpoint.

Children Travelling with an Adult

Children under 18 years of age must be accompanied by an adult and if that adult is not a parent or legal guardian, written permission from the parent or legal guardian is required.

Only children over the age of one (1) year at the date of sailing will be accepted for the following itineraries:

• Africa
• South America
• South Pacific / Hawaii / Tahiti
• World Cruises
• Exotics (Including Asia / Orient, Antarctica, Indian Sub-Continent)
• Transatlantic / Transpacific

Children over six (6) months of age at the date of sailing will be accepted on the following itineraries

• Alaska
• Canada / New England
• Caribbean
• Europe
• Mexico
• Transcanal
• Australia / New Zealand (Coastal Cruising Only)

Embarkation/Disembarkation

The ship generally will be available for embarkation two hours before the scheduled sailing time. Due to limited facilities, guests should not arrive earlier than the embarkation time noted on final documents. On disembarkation day, staterooms must be vacated at the time advised by the Hotel Manager. Once customs and immigration clearance has been completed, guests making their own air arrangements should allow three to four hours for transfer time to the airport. For passengers not purchasing an air/sea package, Cunard Line offers optional transfers and hospitality services to the port on embarkation day. Group transfers and services use motor-coaches or minibuses; private transfers use luxury sedans for two guests or luxury club vans for four to eight guests. Where available, hospitality services provide you with transfers from your incoming flight to a deluxe hotel at which point your luggage is transported from the hotel directly to the ship.You are free to relax and enjoy the comfort of a Cunard hospitality room and use the hotel as a base from which to explore.

Guest with Disabilities/Special Diets

Guests with disabilities are welcome aboard Cunard vessels. Due to the configuration of our ships, however, wheelchair users and individuals with sight impairments may experience some difficulties in accessing certain areas. Where such individuals would be unable to be safely and comfortably accommodated due to such barriers or other criteria, we may suggest that the guest be accompanied by a companion. Some ports of call require tenders to go ashore and may preclude passengers using a wheelchair from leaving the vessel; this decision must be made by the ships Captain and is binding. Upon notification by a guest with a disability, Cunard Reservations will provide stateroom and bathroom doorway widths and other pertinent access limitations onboard the vessels. Cunard is pleased to permit individuals to bring service animals onboard. In order to make appropriate arrangements, notice that a guest will be travelling with an animal must be provided at the time of booking. Local laws or customs may prevent animals from disembarking at particular ports and countries. It is the guests obligation to obtain all documents/health certificates that may be required. Consult local customs authorities for information and requirements.

Guests with conditions requiring ongoing medical assistance may be asked to have their physician provide a confidential certification form to ensure that they may travel safely. If guests have special dietary needs, Cunard must be advised at time of booking or, at the latest, six weeks before sailing. Every effort will be made to comply with such requests.

Optional Shore Excursions

Shore excursions purchased before sailing are subject to a 50% cancellation fee from the time of booking and a 100% cancellation fee if cancelled on board. Shore excursions purchased onboard are subject to a 10% cancellation fee from the time of booking and 100% free if cancelled after the published closing dates for the port in question. These dates will be provided by the tour office onboard. Failure or inability of the local tour operator to include any feature will entitle guests to be refunded only that portion of the total cost of the tour directly related to the feature excluded. Cunard cannot extend reimbursements to guests for circumstances beyond Cunard's control.

Services Provided by Independent Contractors

All shoreside tours & services described in this brochure, including air, transfers and shore excursions are provided by independent contractors. Cunard acts solely as the ticketing agent for all shoreside activities. Cunard shall have no obligation or liability of any kind to guests for acts or omissions in connection with or arising out of arrangements with independent contractors, including but not limited to airline carriers, ground/tour operators, hotels and onboard physicians since they are neither agents for nor employees of Cunard.

International Travel Documents and Health Information

It is the guests obligation to obtain and carry with them a valid passport, visas, parental authorizations if required, and public health documents for all applicable ports of call and overland tour destinations.Your passport must be valid for a minimum of six months past the last day of your trip. Consult your travel professional for advice on such requirements.

Approximately three months prior to departure, guests will be sent a visa application package and requirements for their specific itinerary from an independent visa service agency. We strongly recommend that all guests avail themselves of this service. Depending on the area of the world visited, vaccination/immunization requirements vary considerably, and are subject to change at any time. We suggest that guests travelling outside of their country of residence consider being immunized against Hepatitis A, Typhoid, Diptheria, Polio and Tetanus. An international certificate, approved by the World Health Organization, is the best medium for verification that inoculations and vaccinations have been satisfactorily performed, and is accepted by health officials at all ports of call. We strongly recommend that all guests contact their personal physician, the Department of Public Health, or the Centers for Disease Control to obtain expert medical immunization recommendations for their intended itinerary and travel plans and to specifically address Malaria and Yellow Fever requirements in time to receive any necessary vaccinations/immunizations. Any Malaria prophylaxis medication recommended must be obtained prior to joining the vessel.

Every effort has been made to ensure that the information presented is accurate at the time of printing. Ship details and other information presented are subject to change at any time, at the discretion of Cunard.