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Cunard Line

  • Privacy Policy
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Welcome
Cunard is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The Cunard Privacy Policy (“Privacy Policy”) applies to the cunard.com website and governs its data collection, usage and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. If you use this site, you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use.  We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet.  Please read our Privacy Policy to understand:

Information We Collect
You can visit our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when registering at our website, requesting a brochure or video, or accessing our cruise booking application. Cunard uses such information collected primarily to provide better customer service to you, to improve and customize the content you see, to provide the products, services or membership benefits you request, and to contact you about special promotions and new products.

Site Use Information
Our web servers may collect the domain names of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Cunard may use this information to measure the use of our site and to improve the content we offer. We may share with third parties this experiential information or other data which does not personally identify visitors to our site. This might include tour or ship preferences of all visitors to our site, for example.

Use of Cookies
Our website uses "cookies" to help personalize your online experience, such as recognizing your name when you revisit. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services, such as planning a cruise, making a reservation, or being automatically recognized as a registered user, function properly.

Information You Provide to Us
You are not required to register in order to access our site. If you send us an email or register on our site we may collect information about you.  Certain portions of our site are restricted to registered users or passengers with confirmed bookings.  Any information you provide is purely voluntary.
There are several areas on the site where you may provide personal information or may be required to register to obtain access to certain online services not available to anonymous visitors.  These include Voyage Personalizer, World Club, Booking Request, Book on Line, Guest Forms, Gift Forms, Brochure Requests, Shore Excursions, Contact Us, Sign Up E-News and Special Offers, and Travel Agent Locator. You may apply for employment online through our site.  Travel agents may register with Cunard through the One Source site linked from our site.

When you register on our site, you may be required to provide your email address and to select a password to be used to access your information.  To access Voyage Personalizer you may be required to use your name and a valid booking number obtained from Cunard.  If you want to book travel or other services through our site, you may be required to register in advance in order to obtain access.
When you register we collect information which may include your name, address, gender, birth date and email address, your telephone number, special occasion dates, vacation and dietary preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency. ("Profile Information")
Information collected in the Voyage Personalizer may include Profile Information for yourself and those traveling with you.

Information collected through the online job application may include name, address, telephone and fax numbers, email address, age, education history, military service, immigration status and employment history. (“Employment Information”)  Job applicants may choose to provide this information by mail or fax instead of through the site.  
 
Passengers are not required to use Voyage Personalizer to submit information before they begin their cruise; the same information, which is required before boarding, can be provided over the telephone by calling 1-800-7-CUNARD or can be provided at the point of embarkation on forms available from Cunard.  Using the Voyage Personalizer will speed up your boarding process because information is submitted in advance. This information may be shared with governmental agencies including Customs or the Department of Homeland Security, with medical staff and with Cunard personnel. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily and to facilitate your boarding procedure.

You may also choose how you would like to receive information from us, by mail, email or telephone. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, cruises, packages and other information about Cunard.

By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with our medical staff, affiliated companies or third parties, for instance, if you require a wheelchair or have dietary preferences. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy.

Email Promotions
You may subscribe to our email promotions program by registering on our website and ensuring that Signing Up for E-News and Special Offers is selected. By using a password when registering, you are securing your subscription to receive email promotions and special offers. You may unsubscribe or change your email address for email promotions and special offers at any time by following the instructions mentioned prominently within each email promotion and special offer.

Promotions, Contests or Sweepstakes
From time to time we may offer promotions, contests or sweepstakes on our site.  If you choose to participate we will collect information including your name, address, age, telephone number and email address.  We may also request other information some of which may be optional.  We use the information you provide for purposes of conducting the promotion and for other purposes described in this Privacy Policy. Promotions may be sponsored by Cunard alone or with another sponsor or by a third party.  Information you provide may be shared with the sponsor or third parties in accordance with this Privacy Policy. You must be over 18 to participate in any promotion or sweepstakes.  When you participate in a promotion you are subject to the Official Rules governing that promotion which will be posted on the site.

Child Privacy
Because of the nature of our business, our website products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under 13. If we have reason to believe that information is being provided by a person under the age of 13 we will not collect the information.

Your Access to Your Information
You may, at any time, make changes or corrections to your Profile Information or preferences, or delete them, simply by visiting the My Profile page of the site and providing your email address and password. You may access your Voyage Personalizer Information at any time to add, change or delete information by simply logging in to the Voyage Personalizer section using your name and booking number.  You may also direct us to change or delete your information by fax, mail or email at the addresses and numbers provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may two weeks or more to become effective.

Disclosing Information to Third Parties
We do not sell our subscribers' information to third parties but we may share your information with our affiliated companies or with third parties. We will reveal personal information to unaffiliated third parties only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notice Disclosure or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); or (6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.
Affiliate Marketing Opt Out
  • Cunard Line is providing this notice.
  • Federal law gives you the right to limit some but not all marketing from Cunard Line. 
  • Federal law also requires us to give you this notice to tell you about your choice to limit marketing from Cunard Line.
  • You may limit our affiliates, including as our sister cruise lines in the
    Carnival Corporation, from marketing their products or services to you based on personal information Cunard Line provides them.  This information includes your name, your address, and your history of sailings.
  • Your choice to limit marketing offers will apply for 5 years from when you tell us your choice.  Once that period expires, you will receive a renewal notice which will allow you to limit marketing offers for another 5 years.
  • If you have already made a choice to limit marketing offers from us, you do not need to act again until you receive the renewal notice.
  • To limit affiliate marketing offers, contact us toll free at: 
    866-329-2871
Your California and Rhode Island Privacy Rights.
Cunard may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to.  In order to opt out of such sharing please write to us at Cunard Line, Attn: Privacy Policy, 24303 Town Center Drive, Valencia, CA 91355-0908.

Security Procedures to Protect Information
Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email is unencrypted. SSL is an industry-standard protocol for encryption over the internet.  Data transmission over the internet is never 100% secure.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your booking number or password with anyone.   Cunard cannot guaranty the security of any information you transmit to us or from our site, and therefore you use our site at your own risk.

Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Cunard’s site may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Cunard’s use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Policy
We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how Cunard is committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.

Your Comments are Appreciated
If you have any questions or comments regarding our Privacy Policy or our website, you can contact us at Cunard Line, Attn: Privacy Policy, 24303 Town Center Drive, Valencia, CA 91355-0908, Tel. 1-800-7-CUNARD.

This site is owned by Carnival plc, trading as Cunard Line, and operated by Quick Silver Assoc. Inc.

Effective Date: As of January 2007
© Copyright 2008 by Carnival plc, trading as Cunard Line. All rights reserved.

LEGAL NOTICE/DISCLAIMER:
USING OUR WEB SITE AND OTHER IMPORTANT INFORMATION

Welcome to the Cunard Line (“Cunard”) Web Site. We hope you find it useful and enjoy your visits here. In order to help us make this the best web site we can provide for you, we have established some ground rules to maximize your experience. Cunard is a trading name of Carnival plc.

By accessing the information and materials on this web site, you agree as follows:

1. OWNERSHIP/RIGHTS TO USE. You acknowledge that Cunard, its affiliates or those from whom it may have received rights to publish material are the owners of all rights in the material contained in this site under the copyright laws of all applicable Jurisdictions You may not distribute copies of the materials for any purpose, republish them, or "frame" them in any site you create or operate, You are free to download them for non-commercial purposes, to store them temporarily on a single computer, and to print such materials solely for your own personal purposes and not for delivery to any other person.

2. DISCLAIMER. Cunard has compiled the information on this site for the use of passengers, prospective passengers, and their travel professionals. However, all information is subject to change without notice and is without warranty. This site may contain links to other sites or may frame material from other sites. Such material has been created by or for the respective owners of those sites and is not under our control. Cunard has not undertaken to verify the truth or accuracy of any such material and makes no representation or warranty with respect to the links or the contents thereof.

3. THE MATERIALS AND INFORMATION CONTAINED ON THIS SITE ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR THE ACCURACY OR RELIABILITY OF INFORMATION, SERVICES, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THIS SITE AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, EXPECTATION OF PRIVACY OR NONINFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

4. NO DAMAGES. CUNARD SHALL NOT BE LIABLE FOR ANY DAMAGES OR INJURY OF ANY KIND CAUSED BY ANY ERROR, OMISSION, DELAY, COMPUTER VIRUS, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE RELATING TO THIS SITE OR ANY OTHER SITE.

5. E-MAIL TO CUNARD. By sending e-mail, information or material to us or posting questions, comments, and suggestions in our e-mail area or electronic bulletin board, you grant us the right to use, copy, distribute and otherwise exploit in any way, the entire contents of your transmission in any fashion we see fit. You warrant to us that any such material does not infringe any laws or the rights of any person(s) under copyright, trade secret, trademark, defamation or any other laws. We reserve the right, in our sole discretion, to edit or delete any transmissions or postings, for-any reason or-no reason. For further information on how Cunard uses your personal information, click here to view our Privacy Policy.

6. PRIVACY STATEMENT. Collection and use of information you submit to us through this site is governed by our Privacy Policy. If you voluntarily submit information to us we may use that information and share it in accordance with the terms of the Privacy Policy in effect at the time we use the information. You may direct us to change or delete any information as set forth in the Privacy Policy. However, if you notify us to change or delete your information, any changes or deletions will only affect future sharing or use of the information. It will not affect any sharing of the information which occurred up until the time we received your request to change or delete the information.

7. USERAGE AND ACCESS. By using this site, you represent that you are over the age of 18. If you are under the age of 18, you are not eligible to use our services; please do not use this site. You are also responsible for, and must make your own arrangements for, the provision and payment of all telephone and other equipment and services necessary to access this site.

8. DISPUTE RESOLUTION.  This Site is owned by Cunard from offices in Valencia, California, U.S.A., and is operated by QuickSilver in California.  Cunard makes no representation or warranty that materials on this Site are appropriate or available for use in other locations.  Use of this Site and these Terms and Conditions and the Privacy Policy shall be governed by and construed in accordance with California law, without giving effect to any principles of conflicts or choice of law provisions.  Any action at law or in equity arising out of or relating to use of this Site or these Terms and Conditions and the Privacy Policy shall be pursued only in Santa Clarita, California, and you hereby consent and submit to the personal jurisdiction in such venue.  By using this Site, you agree to arbitrate any and all disputes by binding arbitration administered by the American Arbitration Association (www.adr.org).  EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, YOU FURTHER AGREE BY USING THIS SITE THAT ANY DISPUTE AGAINST CUNARD SHALL BE BROUGHT BY YOU INDIVIDUALLY AND NOT ON BEHALF OF ANY OTHERS.

OTHER IMPORTANT INFORMATION:

THE PASSAGE CONTRACT. The terms of the Cunard Passage Contract will represent the entire agreement between Cunard and a passenger or prospective passenger with respect to any booking or cruise sold by Cunard. It is important that you carefully read the entire Passage Contract, a copy of which can be obtained from your travel agent, Cunard, or click here to view the Passage Contract, and which sets forth the rights and responsibilities of Cunard and the passenger. Cunard vessels are registered in the United Kingdom and are operated as specified in the Passage Contract.

TRADEMARKS. BRITANNIA, CARONIA, CONNOISSEUR COLLECTION, CUNARD CARE, CUNARD CONNEXIONS, CUNARD WORLD CLUB, ILLUMINATIONS, MAURETANIA, QE2, QM2, QUEEN ELIZABETH 2, QUEEN MARY 2; the Cunard crown logo, and WHITE STAR are registered service marks or trademarks of Carnival plc, its affiliates or subsidiaries in the United States and various foreign countries. CUNARD WHITE STAR SERVICE, QUEEN VICTORIA, QV, THE CUNARDER, THE MOST FAMOUS OCEAN LINERS IN THE WORLD, A ROYAL RENDEZVOUS, and MEETING OF THE QUEENS are service marks or trademarks of Carnival plc, its affiliates or subsidiaries in the United States and various foreign countries.

No service marks or trademarks of Cunard Line may be used in advertising or publicity without the prior written consent of Cunard Line.

The Queen Victoria ocean liner is not affiliated with, sponsored or endorsed by The Queen Victoria® Bed & Breakfast, which is on the internet at www.queenvictoria.com. Furthermore, Carnival plc and its ocean liner Queen Victoria are not affiliated with, nor does Carnival plc sponsor or endorse The Queen Victoria® Bed & Breakfast.

This site is owned by Carnival plc, trading as Cunard Line, and is operated by Quick Silver Assoc. Inc.

Effective date: As of January 2007.

© Copyright 2006-2008 by Carnival plc, trading as Cunard Line. All rights reserved.

CUNARD ENVIRONMENTAL STATEMENT

Here at Cunard we take our environmental responsibilities very seriously and are committed to reducing our environmental impact.


We are dedicated to preserving the marine environment in which we operate, and therefore believe it is our duty to introduce environmental practices which set a high standard of excellence and responsibility. To support our aim we have developed an environmental management system independently certified to ISO 14001, which is the most widely recognised global standard for improving environmental performance.


We recognise that without appropriate treatment the waste generated onboard our ships, together with the fuel and other products we use to transport, feed, entertain and take care of you could have an impact on the environment.


Our waste treatment facilities ensure that all waste water is appropriately managed to minimise its impact upon the oceans.


All general waste is treated onboard to reduce its volume prior to landing ashore, and wherever possible general waste is recycled.


We are reducing our air emissions through the implementation of fuel efficiency measures, including improved hull coatings, low energy lamps, increased recirculation of waste heat and improved efficiency in air conditioning, and we continue to explore new technologies.


Through these measures and other initiatives Cunard will ensure that we help preserve our environment for future generations.

 
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